Now you have the ability to attend virtually-run classes in our studio when it suits you.
There are a few simple but important steps to follow to ensure easy access to the studio. Have your phone ready!
We look forward to seeing you in the studio :-)
Step 1: Download the Glofox app from the Apple App Store or Google Play
Step 2: In the search bar under 'First, Let's Find Your Studio,' type in, Callala Physiotherapy and Pilates , and click on it when it pops up!
Step 3: Next, click on Register from the bottom of the screen.
Step 4: Follow all the prompts for creating your account, starting with your email and password.
Step 5: Once your account has been created, scroll through the timetable to book your first class! Alternatively, click on Memberships and select, Buy Credits, before choosing which classes to book.
Step 6: Once your membership has been confirmed, you will receive a 'KISI Sign In Link' email to your nominated email address. Please note, this email may take up to 24 hours to be received (though in most cases, it’s less than 30 minutes). See below for Kisi app instructions.
Step 1: Download the Kisi app from the App Store or Google Play.
Step 2: Once you’ve received an email containing your sign-in link, simply follow the prompts. If you get lost, here are the detailed steps to setup Kisi.
PLEASE NOTE: Whilst rare, it can take up to 24 hours for the Kisi email to land in your inbox.
Step 3 (optional): Having trouble getting in? Try the Kisi app walk-through upon attempting to enter the studio.
Continue following the prompts on your phone’s screen.
1 month | 16 classes - $7/ class
3 months | 48 classes - $6/ class
1 month | 8 classes - $12/ class
3 months | 24 classes - $10/ class
1 month | 4 classes - $16/ class
3 months | 12 classes - $14/ class
1 week | 2 classes - $18/ class
Remember, whilst you are purchasing a subscription service, you can cancel anytime!
Why are all the membership options, no-lock-in but recurring memberships?
To ensure you have continued access to the studio without syncing interruptions and also to avoid signing up on a monthly basis. Any credits your have on your current membership will remain until the expiry date on your membership is reached. You can cancel your recurring payment anytime by contacting us. Additionally, if you’re going away and won’t be able to access the studio for a certain period of time, you can pause your membership by contacting us.
I’ve booked a class but now I can’t go.
No problem. As long as you reschedule or cancel your class at least 4 hours before the start time, your credit will be safe on your account. Simply log on to your Glofox app to reschedule or cancel the session. As our classes are limited to 4 people per session and as a courtesy to other members, we do ask that you cancel your session via the Glofox app even if you are outside of the 4 hour window. This will enable those members that are on the waitlist, to be notified of any vacancies which may arise.
I have run out of credits but am unable to purchase a new membership on the app.
As you are only able to hold one membership at a time, you will be unable to purchase a new membership until the original expiry date is reached, despite using up all of your credits. Thankfully, it’s an easy fix! Simply email us and let us know.
How is the studio maintained?
Following each session, attendees use the Wow Wipes to sanitise their reformer, and any additional equipment used throughout the class. In addition to this, the clinic is cleaned daily with reformer maintenance conducted regularly. You are most welcome to use the Wow Wipes before your class in addition to the above, if you would prefer.
Do I need to be a current client of CPP in order to use the virtual sessions?
No! Everyone is welcome to join in the virtual sessions.
I have never used a reformer before. Am I able to attend?
Yes. Although we do recommend familiarising yourself with the reformer prior to your first session. There will be an instructional video coming soon however, in the meantime, please contact the clinic to arrange a run-through. These FREE 30-minute introductory sessions do require bookings and are held each Wednesday from 5:30pm. We strongly recommend booking Beginner sessions whilst you develop your confidence and skills.